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LukWerks User Guide
60
Installation Problem Solution
Camera suction cup comes
free from the window
• Clean the window to ensure an airtight fit.
• With your fingertip, place a very light layer of vegetable or olive oil around the edge of
the suction cup.
• Always use the strain relief mini-suction cup for added safety by attaching it to the
glass and cable.
Setup Problems
Setup Problem Solution
After a few minutes or even
seconds Werks drops my
camera
• On older machines (pre 2001), some USB sockets may be underpowered or
incompatible with the USB 1.1 standard. Upgrade your computer by adding a USB 2.0
card or hub.
• Check your firewall settings. Some firewalls close communications after a few seconds
of operations.
The cable connecting the
camera to the power supply is
too short
• You may purchase a longer Ethernet cable or Ethernet Cable Coupler at our online
accessory store.
• Purchase a standard CAT5e Ethernet cable from you local computer accessory retailer
(up to 80 feet). (Note: crossover CAT5 cables will not work with our system.)
My primary camera is shown
in the second camera
position
From the Live Mode, click on a video panel and drag it to the panel you want it to
display. This rearranges camera order.
My cameras are recording too
frequently
• Reduce camera motion Sensitivity on the Setup>Recording dialog.
• Reduce the size or number of motion zones.
My camera is not following my
recording schedule
• Ensure the camera ON/OFF button on the main screen is ON.
• Verify that your computer clock is correct.
• Check your recording schedule to validate the days-of-the-week and times. Remember
12AM is midnight, not noon.
• Check your recording schedules to ensure you do not have overlapping schedules that
conflict.
I do not know my SMTP
account information
• Contact your email provider for details on connecting to their SMTP server. You can
usually find this information on your email provider’s Internet support page.
• Create a new email account using gMail or other email services that supports SMTP
(www.gmail.com).
My alert emails are being
rejected because of size
Most email providers limit the maximum size of emails and limit the cumulative size of
all emails in your system.
• Delete or archive outdated emails from your system.
• Contact your email vendor to have them configure your account for larger email
messages.
• Select a smaller alert message type. The “Send Text Message” is smallest and the
“Send Video Frame” email is usually about 50KB.
I am getting too many email
messages
Werks sends an email alert when a camera detects motion and the length of the motion
meets or exceeds your settings. To reduce the number of messages, you can:
• Reduce recording events by reducing motion sensitivity or changing motion zones on
the Setup>Recording dialog.
• Increase the Minimum Motion time on the Setup>Email dialog.
• Increase the Maximum Frequency time on the Setup > Email dialog.
- User Guide 1
- Table of Contents 3
- Welcome to LukWerks 7
- BASIC CONCEPTS 8
- 4. Anywhere Anytime Access 9
- System Components 10
- Luk Accessories 11
- User’s Guide Chapters 12
- The Werks Help System 12
- Getting Started 13
- Starter Kit Contents 14
- Installation Procedures 14
- FRAMEWORK 15
- ET DISK USAGE OPTIONS SCREEN 16
- TELL US ABOUT YOUR SYSTEM 17
- PLUG IN YOUR CAMERA 18
- NAME YOUR CAMERAS 18
- Firewall Setup 19
- Additional Cameras 20
- Camera Focus and Aim 21
- Product Support 21
- Tip of the Day 21
- LukWerks User Guide 22
- Using the Werks Application 23
- Live View 24
- Enable and Disable Alerts 25
- Switch Cameras On and Off 25
- Open the Video Context Menus 25
- Playback View 27
- NAVIGATING WITH RED TIMELINE 28
- SELECT CAMERAS TO REVIEW 28
- QUESTIONS 29
- CHANGE REVIEW DATE 29
- Open the Context Menu 30
- Delete Recorded Video 31
- Send Email 31
- ADDING AN EMAIL ADDRESS 32
- EDITING AN EMAIL ADDRESS 32
- REMOVING AN EMAIL ADDRESS 32
- Background Mode and Exit 33
- Setting System Options 34
- Camera Options 35
- Recording Options 36
- Review the Recording Dialog 37
- Manage Recording Schedules 38
- Manage Disk Usage 40
- Change Video Storage Options 40
- Email Alert Management 41
- Remote Viewing Setup 42
- Verify System Requirements 43
- BROWSER 44
- Set Up Remote Viewing 45
- Advanced Options 47
- Rediscover Cameras 51
- Set or Change Your Password 51
- Check for Software Updates 52
- Update Camera Firmware 52
- Rebuild Video Segment List 52
- Find Orphan Clips 53
- FIND ORPHAN CLIPS button 54
- Using Remote Viewing 55
- Remote Viewing From a PC 56
- IEW THE VIDEO FOR ONE CAMERA 57
- LukWerks User Guide 58
- DIRECT MODE 59
- RELAYED MODE 59
- FIRST TIME PDA VIEWING 63
- Troubleshooting 65
- Setup Problems 66
- Video Problems 67
- Maintenance Problems 68
- Status Lights 70
- Configuring Your Firewall 71
- Microsoft Firewall 72
- Validate the Setup 76
- Norton AntiVirus 2007 78
- ZoneAlarm Firewall 81
- McAfee Personal Firewall 83
- BlackICE Firewall 85
- Windows Live OneCare 88
- AOL (AIM) 90
- EarthLink 5.0 90
- HotMail 90
- Opera M2 92
- Specifications 93
- DVC-810i Camera 94
- DLC-810e Camera 95
- Powerline Networking 96
- Drill Holes in 97
- These Positions 97
- Werks Software License 98
- Limited Product Warranty 100
- Regulatory and Safety 102
- ELECTRIC SHOCK HAZARD 103
- EXPOSURE TO MOISTURE 104
- FIRE HAZARDS 104
- SHARP EDGES 104
- USE WITH THIRD PARTY DEVICES 104
- VENTILATION 105
- ENVIRONMENTAL HAZARDS 105
- PROLONGED USE OF EQUIPMENT 105
- STATIC ELECTRICITY 105
- LükWerks User Guide 107
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